Privacy Policy

Privacy Policy
Last Updated: January 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
The Tel (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect
   We collect the following types of information:
   
   

   Personal Information: name, email address, phone number, billing information, reservation details, and communications, including opt-in records and timestamps for all communication channels (SMS, email, etc.).
   
   

   Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, and cookies and similar technologies.
   
   

   Customer Communication: records of inquiries and service requests, reservation details and preferences, and service history and feedback. Information may also be received from third-party booking platforms.
   
   

2. How We Use Information
   We use collected data to: process reservations and transactions; provide and improve our services; communicate with guests about reservations, services, and promotions; enhance website functionality and user experience; ensure security and fraud prevention; conduct analytics; maintain records of your communication preferences and consent; and comply with legal and regulatory obligations.
   
   

3. SMS Messaging & Compliance
   By opting into our SMS messaging services, you agree to receive text messages related to your booking, including confirmations, reminders, and instructional information needed during your stay. You must be 18 years of age or older to participate in our SMS messaging program. You will only receive messages if you have explicitly opted in, and we maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
   
   

   You can cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately. Reply HELP for assistance or contact us at
   
   

   management@the-tel.com
   
   

   Customer support is available during regular business hours.
   
   

   Message frequency varies based on your reservation activity and preferences. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
   
   

   SMS Data Protection Statement:
   No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
   
   

   We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
   
   

4. Information Sharing & Disclosure
   We do not sell, rent, or trade personal information. We may share information with:
   
   

   Service Providers:
   Vendors who assist in our operations (e.g., payment processing); SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive; and all service providers are contractually obligated to maintain confidentiality and security.
   
   

   Legal Compliance:
   if required by law, legal process, or to protect our rights; and in response to valid law enforcement requests or court orders.
   
   

   Business Transfers:
   in case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.
   
   

   All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
   
   

5. Data Security
   We implement and maintain reasonable security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls and authentication mechanisms, regular security assessments and updates, employee training on data protection, breach notification protocols in accordance with applicable laws, and secure backup systems and disaster recovery procedures. Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
   
   
6. Cookies & Tracking Technologies
   We use essential, analytics, and marketing cookies to analyze site traffic and user behavior, remember your preferences, improve website functionality and user experience, and measure the effectiveness of our services. You may manage cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
   
   
7. Your Rights & Choices
   You have the right to: access, update, or delete your personal information; opt out of marketing emails by clicking “unsubscribe” in our emails; opt out of SMS messages by replying STOP; request information on how we process your data; withdraw consent at any time for future communications; and lodge a complaint with a supervisory authority if you believe your rights have been violated. California residents have additional rights under CPRA including the right to correct inaccurate data and opt out of the sale or sharing of personal information. To exercise these rights, please contact us using the information in Section 10.
   
   
8. Data Retention
   We retain personal information indefinitely unless deletion is requested or required by law.
   
   
9. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by The Tel LLC
   
   
10. Children’s Privacy
    We do not knowingly collect data from children under 13 without parental consent.
    
    
11. Changes to This Privacy Policy
    This policy may be updated periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
    
    
12. Contact
    The Tel
    management@the-tel.com
    (866) 223-7595
    
    

    By using our website and services, you consent to this Privacy Policy.